What happens if I’m late?

Due to volume and limited capacity, our Ground School orientations must start on time. Be sure to arrive 20 minutes prior to your start time. If you miss your mandatory 15 minute Ground School orientation, you will forfeit your ticket. If time allows, we will try our best to accommodate a second Ground School orientation within your scheduled booking time. However, if this is not possible, no refund or rain-check will be offered. 

Show All Answers

1. How long do I get to spend on the Adventure Park?
2. Can I bring my cellphone up on the Adventure Park?
3. What are the height/weight/age requirements for the Adventure Park?

***Children that are 140 cm (55 in) tall do not need to be accompanied while using the Park. Children under 140 cm tall need to be accompanied by someone who is at least 16 years old and 140 cm tall. This chaperone will be required to supervise the child for the entire duration at the tower.

Each chaperone may watch up to 5 children, as long as the whole group stays together while using the tower.

Please note: there is no childcare services on site.

4. Where is Kinosoo Ridge located?
5. What are the hours of operation of the Adventure Park?
6. What happens if I’m late?
7. Do you have options for people with disabilities?
8. What happens if there is adverse weather conditions during my scheduled booking time?
9. What is your cancellation policy?
10. Can you book online?
11. Who can ride the Giant Swing and how does it work?
12. What happens if I need to take a break or go to the washroom?
13. Do I have to do Ground School again if I have been there before?
14. How does chaperoning work and what else do I need to know about supervising my kids?
15. Can I buy food there?
16. Do I need to bring my own harness or rock climbing shoes?
17. What do I have to wear; is there anything I need to bring with me?
18. What happens if I get hurt?
19. How athletic do you have to be?
20. What happens if I fall?